Rut
Support
Here are answers to the most common questions. If you can't find what you're looking for, you're welcome to get in touch.
Contact us
Email info@rut-app.se. If something isn't working, please tell us which iPhone and which version of iOS you have. We reply as soon as we can, usually within a couple of days.
Frequently asked questions
How do I get started?
Get Rut and sign in with Apple or your email address. Then create a household, or choose “I have an invite” if someone in your family has already created one.
How do I invite my family?
Go to Home and tap Invite. Send the link, or have the person you're inviting enter the code in the app. An invite is valid for a week and can be revoked.
My child has no email address. How do they sign in?
Add your child under Home and tap Connect phone. Open Rut on your child's phone, choose “Connect phone” and scan the QR code. They can link an account of their own later.
The invite or the code doesn't work.
An invite is valid for a week, and only as many times as it was created for. Ask the person who invited you for a new one. Sign-in codes sent by email are valid for 15 minutes.
I'm not getting any reminders.
Check that Rut is allowed to send notifications under Settings → Notifications → Rut on your iPhone. In the app, your choices are under Home → Notifications.
How do I leave a household?
Open your profile under Home and choose Leave household. You can join again with a new invite.
How do I delete my account?
In the app, go to Home → My profile and tap Delete account. If you don't have a household, the button is on the start screen. Your account and every way you sign in are removed straight away. If you're the only adult in the household, the household is deleted too, with its chores, notes and children's profiles. Otherwise you leave the household, and the chores you've done stay as “Former member”.
Can't get into the app? Email info@rut-app.se from the address you sign in with, and we'll delete the account for you.